Welcome to Saunct (saunct.com). We are committed to providing you with quality products and services. If you are not satisfied with the product you received, we provide a free replacement within 30 days and formulate the following return and exchange policy:

1. Scope of return and exchange

🔹 Applicable to all products purchased from Saunct

🔹 The product must be kept unused, undamaged, and packaged intact

🔹 The return and exchange application must be submitted within 30 days of receiving the product

2. Free exchange policy (within 30 days)

If the product has the following conditions, we provide free replacement within 30 days:

✅ Products damaged during transportation

✅ Quality problems or workmanship defects

✅ The received product does not match the order

📌 Exchange process:

1️⃣ Contact customer service service@saunct.com to provide the order number and problem description

2️⃣ We will provide a replacement guide after review (photo proof may be required)

3️⃣ After the product is returned, we will re-ship within 3-5 working days

3. Return and Refund Policy

📌 Returnable situations:

✔ Quality issues, damage, wrong product (full refund or replacement)

✔ Return for personal reasons (if you don’t like it/buy it by mistake, you need to bear the return shipping fee)

📌 Non-returnable situations:

❌ The product has been used or damaged due to personal reasons

❌ Return request over 30 days

❌ Promotional or personalized products

💰 Refund method: For orders that meet the refund conditions, we will refund the original route within 3-7 working days after receiving the return.

4. Return process

1️⃣ Contact customer service: Send an email to service@saunct.com stating the reason for the return, and attach the order number and product photos

2️⃣ Waiting for review: We will reply within 1-2 working days and provide the return address and instructions

3️⃣ Returning goods: Please properly package the goods and send them to 5th Floor, No. 310 Jingao Road, Pudong New District, Shanghai

4️⃣ Refund/Exchange: After receiving the return, we will complete the refund or exchange within 3-7 working days

5. Contact us

📧 Customer service email: service@saunct.com

📞 Customer service phone: 13253892692

Thank you for your support and trust! If you have any questions, please feel free to contact us and wish you a happy shopping! 🚗✨