Welcome to Saunct (saunct.com). We attach great importance to the security of your personal information and are committed to protecting your privacy. This policy is intended to explain to you how we collect, use, store and protect your personal information.
1. Information Collection
When you use our services, we may collect the following information:
✅ Account information: When you register, place an order or contact customer service, we may collect your name, email, phone number, delivery address and other information.
✅ Payment information: When you make a purchase, we may collect your payment information (such as bank card number, payment account, etc.), but we will not store the complete payment information, but process it through a secure payment service provider.
✅ Device information: In order to optimize the user experience, we may collect technical data such as your IP address, browser type, access time, etc.
✅ Communication records: Your email, phone or online chat records with our customer service may be stored in order to improve our services.
2. Information use
The information we collect will be used for the following purposes:
🔹 Order processing: for order confirmation, payment, logistics distribution, etc.
🔹 Customer Service: used to answer your questions, process returns and exchanges, and provide technical support.
🔹 Optimize Experience: used to improve our website functions and optimize user experience.
🔹 Security: used to prevent fraud and improve transaction security.
🔹 Legal Compliance: used to fulfill legal obligations or law enforcement requirements.
3. Information Storage and Security
🔒 We take reasonable technical measures (such as encrypted storage, firewalls, etc.) to protect your personal information from unauthorized access, disclosure or abuse.
⏳ Your personal information is only retained for the period necessary to achieve the purpose of collection, unless the law requires a longer storage period.
📌 If you want to delete your personal information, please contact our customer service email service@saunct.com.
4. Information Sharing and Disclosure
We will not sell, rent or disclose your personal information to any third party, except in the following circumstances:
✅ Logistics Partners: To ensure order delivery, we may share your delivery information with express delivery companies.
✅ Payment Service Providers: For secure payment and transaction processing.
✅ Legal requirements: We may disclose your information when required by law or by law enforcement.
5. Your rights
You have the following rights to your personal information:
✔ Access and correction: You can access or update your account information at any time.
✔ Deletion request: You can ask us to delete your personal information (to the extent permitted by law).
✔ Withdrawal of consent: You can choose to stop receiving our marketing emails or notifications.
📩 To exercise your rights, please contact us at service@saunct.com.
6. Cookies and tracking technologies
In order to improve your browsing experience, we may use cookies and similar technologies to collect non-personally identifiable information. These technologies are used to:
📌 Record user preferences and improve website loading speed
📌 Analyze user behavior and optimize website functions
📌 Provide personalized recommendations and improve shopping experience
You can disable cookies in your browser settings at any time, but it may affect the normal use of some functions.
7. Policy updates
We may update this policy periodically to reflect changes in our business or legal requirements. The latest version of the policy will be published on saunct.com and will take effect immediately.
8. Contact us
📧 Customer service email: service@saunct.com
📞 Customer service phone: 13253892692
🏢 Company address: 5th Floor, No. 310 Jingao Road, Pudong New District, Shanghai
If you have any questions about this privacy policy, please feel free to contact us. Thank you for trusting Saunct, we will do our best to protect the security of your personal information! 🚗🔒