Welcome to Saunct (saunct.com). We are committed to providing customers with high-quality car wash products while ensuring that your orders are delivered quickly and safely. Here are our logistics policies:

1. Delivery Range

Currently, our logistics distribution covers the entire Australia. Some remote areas may be subject to logistics restrictions or require additional delivery time. Please contact customer service for confirmation.

2. Processing Time

📦 Order processing time: Orders will be processed and shipped within 1-3 working days (excluding weekends and holidays).

🚚 Order delivery time: Depending on your address, the delivery time is usually 5-10 working days.

In case of major holidays or force majeure (such as epidemics, weather, etc.), delivery may be delayed. We will try to shorten the waiting time and notify you in time.

3. Logistics Service and Tracking

We work with multiple reliable logistics companies, including Australia Post, DHL, FedEx, etc., to ensure the safe delivery of your order.

📌 Order Tracking:

After the order is shipped, you will receive an email with the logistics tracking number.

You can enter the tracking number on the logistics company's official website or our order tracking page to check the logistics status in real time.

4. Shipping costs

🚚 Standard delivery: We provide free shipping to most parts of Australia.

🚀 Expedited delivery: If you need expedited delivery, you can choose the additional paid express delivery service (the cost is calculated based on the address and weight).

The specific shipping cost will be displayed on the checkout page, please refer to the actual payment amount.

5. Receipt and inspection

Please check whether the goods are intact when signing for the package. If you find that the goods are damaged, missing or inconsistent with the order, please contact customer service within 48 hours and we will solve the problem for you as soon as possible.

6. Logistics anomalies and delays

If you encounter the following situations, please contact us in time:

🔹 The logistics information of the order has not been updated for a long time

🔹 The order has not been received after the estimated delivery time

🔹 The logistics shows "signed for", but the package has not been received

📧 Customer service email: service@saunct.com

📞 Customer service phone: 13253892692

Thank you for choosing Saunct, we will wholeheartedly provide you with high-quality products and services! 🚗✨